On-Site
IT Support
When You Need It

On-site IT support services used to be necessary to keep businesses that use tech running smoothly. Fixing technical issues with computers and their systems can be complicated but we have a permanently manned IT help desk that provides expert support whenever you need it. The cloud enables us to help you remotely and we can actually fix most issues off site. We can still provide you with on-site support if you need help with installs, critical failures and where you have issues with broadband or infrastructure.

Speak to an LOCAL Business Specialist Today
01522 508080

Need On-Site IT Support Services?

We Can Help!

At F1 Help, we do our utmost to provide quality on-site IT support to our clients in need of urgent on-site help. We have a permanently manned help desk, that offers support through a ticketing system. We’ll work to resolve your IT problem remotely and if we can’t then we’ll head over to sort out the issue in person.

Do You Need On-Site or Off-Site IT Support?

On-site IT support is typically requested by companies that require emergency support at their physical business location. Some IT support companies don’t have the resources to provide on-site support if your company is in need of urgent on-site technical help. The great news is that F1 Help can provide support at your actual location and remotely.

We’ll normally try to help you remotely first – that’s because what’s complicated for you – might be an easy fix for us. If we can’t diagnose or fix your issue remotely, we’ll diagnose and fix your IT issues on-site – wherever that may be. This means that you can get the support you need, when you need it and 9 times out of 10 we’ll be able to fix your issue remotely meaning you’ll be back up and running in no time!

When is On-Site IT Support Necessary?

IT Support is almost always necessary. It is impossible to know exactly when it is necessary as it can be as simple as a new employee that needs training or it can be as complicated as a security breach that was only spotted because everyone’s systems went down.

Some business owners and managers might say that their business does not need an IT department or even an IT contractor of sorts, but it’s impossible to operate a business this way. You need expert advice when it comes to anything that’s tech-related.

Nobody’s IT is perfect and there will be come a time when you will need to call IT professionals in to help. The longer you wait, the less prepared you’ll be!

What Are The Benefits of On-Site IT Support?

Most small and medium-sized businesses have either no access to or very limited access to IT support staff to provide on-site IT support. It’s a good idea for smaller companies to look into remote help desk support with on-site available if and when necessary.

When a true IT support need arises, the typical IT coordinator in a small-medium business has to make a strategic decision to either delay the help required by the business or manage the critical needs of other customers while increasing their own workload.

The benefit of working with F1 Help is that we’ll try to diagnose and fix your IT issues remotely so if there’s a time sensitive issue you can get back to running your business in no time. For complex issues that we can’t fix remotely we’ll fix on-site.

With the expertise and capabilities of our highly qualified and experienced IT professionals, we can quickly and affordably secure and maintain your network while ensuring your employees and customers enjoy the best possible experience.

C Pickles, Founder

What's Better - On-Site IT Support or Remote Helpdesks?

When on-site IT support services are chosen, an IT support provider will travel to the client company to provide support. This type of support is available for both small businesses and large companies.

Remote Help desks are different in that they allow IT, support providers, to work from their own physical location. They’re ideal for small companies that don’t need on-site IT support but want to have a contracted technician provide support to them remotely as and when they need it. Remote Help desks are also beneficial for companies where employees are often at remote locations, who are unable to receive on-site IT support.

Remote support is beneficial for small to medium-sized enterprises that can’t justify the expense of on-site IT support personnel.

Local, On-Site
IT Support Services

Our team of focused, reliable technicians live and breathe technology. We’ve helped hundreds of businesses throughout The East Midlands. We have people who are dedicated to tasks in specific fields that are local in your region. This means that when you have a computer problem that needs to be fixed in person, there is someone in the region that will serve you to help with issues that relate to that task. This makes us nimble in our response to any issues that may arise at your location.

Check out some of the areas we cover below: